Internal Tickets
Provides users with the critical tools to monitor issue resolution in order to improve real-time transparency necessary to resolve problems quickly. Users can become more efficient in keeping outstanding tasks out of their queue, rather than have issues sink to the bottom of their e-mail inbox. Managers can instantly access the tickets that meet filtered criteria and provide a path to complete processes that all too often end with operational bottlenecks. Employee productivity, as well as progress on current assignments, are easily tracked with visually dynamic reporting tools. Managers can also acquire a greater peace of mind by obtaining a critical solution in keeping their team of employees focused on the high-priority issues that matter most to the bottom line. Our knowledge base can be used to fulfill a variety of needs: by standardizing content and procedures, the knowledge base provides the foundation to any help-desk solution.