FAQ

• Convenience Stores
• Retail Chains
• Logistics and Transportation
• Real Estate
• Facility Maintenance Organizations

Contact us to tell us about yourself and we will set you up with an account and 30-day risk free trial

We’ve all been there. If you forget your password, you can access our Password Reset page. If you forget your username, please use our Contact Vault Services page.

You may find it helpful to check the 'Remember Me' box when you sign in. This will allow your web browser to keep you logged into your Vault account when you leave the site and return later

The Vault can be integrated with or used in conjunction with many other software programs, such as your organization's accounting system(s). We also support uploading of most commonly used file types.

Crompco keeps a dedicated team of IT professionals in our Plymouth Meeting, PA office. We've built relationships with dozens of companies big and small, and our software developers use best practices. In addition to that, it's important for our customers to understand that their data is being stored on Amazon's AWS Cloud Services. We do this in order to maintain top-flight security measures while simultaneously keeping your costs low. If at any point you decide to terminate your Vault subscription, your data still belongs to you. We will make every effort to transmit that data back to you in the format you require

We provide customer service 24/7 to answer any questions you have about using our applications effectively.

Our system is accessed via your web browser, therefore any operating system capable of running a supported web browser should be sufficient for Vault usage. We support recent versions of the following desktop and web browsers at a minimum:

• Chrome
• Safari
• Internet Explorer
• Firefox
• Android Browser

• Better data
  • There is no wasted time getting data in a format that can be reported on; in the Vault, as soon as data is submitted electronically it is accessible for a wide variety of reporting
• Lower overhead
  • Our system reduces the costs of taking on additional locations by engaging in efficient process-oriented tasks with near 100% uptime
• More transparency
  • With work order status available in real-time, there is no waiting for invoicing or decision-making
• Ensuring Compliance
  • By giving the enterprise control and visibility into documentation at the store, regulatory and compliance gaps can be minimized

How you use the Vault depends on your role in the organization you work for.

• Managers/Executives
  • View reports, scheduling, task assignment, dashboards, and other summary pages
• Field Service Employees/Contractors
  • Use IVR (interactive voice response) system, check into work orders, upload photos, fill out forms, complete inspections, upload documents, manage equipment, etc.
• Business Analysts
  • Use reporting pages, modify forms/inspections, and import/export data seamlessly
• Administrative Staff
  • Update company and location information, drag-and-drop documents, and run reports

The Vault deploys a SaaS (Software as a Service) billing model that charges customers a monthly fee for services. Users only pay for the modules that they subscribe to, as opposed to overpaying for undesired components.

The Vault has personnel on staff that understands these challenges, and will make sure that your onboarding process goes smoothly. We’re trying to eliminate, not exacerbate, the very reasons you are switching to The Vault in the first place. We don’t want you spending late nights in the office juggling paperwork and fretting over missed deadlines.

We’ve also specifically designed the Vault with end user in mind. While you will have access to our team whenever you have difficulties, the Vault is meant to be intuitive for anyone who has basic computer skills. We find that many customers don’t need much in terms of training beyond the initial few weeks.